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Support
Signed-in customers open a ticket in the console. Before you have an account, write the hello inbox. Abuse reports go to the support inbox with the IP, UTC time, and what you saw.
Hours
08:00–22:00 UTC
Tickets watched every day
First reply
12 hours
Target while hours are open, not a fix-by time
Tickets
Console
Signed-in customers · attach files, link an instance
Before funds
Questions before you send crypto
Tickets keep the instance on the thread
If you already have an account, sign in and open a ticket under Support. You can attach files and link an instance. Replies also go to the email on the account.
Support ticketsWrite the hello inbox if you need a catalog or checkout question answered before you send funds. We do not create invoices from this mailbox.
Send the instance IPv4, the UTC time, and a short description to the support inbox. Paying in crypto does not lift the Acceptable Use Policy.
For abuse: the public IPv4, UTC timestamps, and what you observed. For account issues: the hostname or invoice if you have one. Do not send passwords or seed phrases.
Staff can see ticket messages and attachments. Use the console when you can — that keeps the instance and the wallet on the same thread.
The public chat covers what we sell, how deploy works, typical workloads, common fixes, and the rules. It cannot open a ticket, credit a wallet, or reset RDP. Telegram is the store bot and channel, not a ticket queue.
Monthly from $2.66 — 50% off. Minimum top-up $20.